Privacy Policy

Effective Date: April 7, 2025

Last Updated: April 7, 2025

Convo Turbo ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our app ("App") in compliance with U.S. privacy laws including CCPA and COPPA.

1. Information We Collect

We may collect the following types of personal information:

• Name
• Phone number
• Age
• Gender
• Region
• Interests
• Device and usage data

2. How We Use Your Information

We use your information to:

• Provide and maintain the app
• Improve user experience and app functionality
• Personalize interactions with AI
• Communicate with users regarding account or policy changes
• Analyze usage for app improvement (via Google Analytics)

3. AI and User Data

AI features are powered by ChatGPT (OpenAI). Your conversations may be processed by OpenAI's API to provide responses. While we take privacy seriously, AI-generated conversations are not reviewed by humans unless explicitly required for moderation or safety purposes.

4. Third-Party Services

We use the following third-party services:

• Google Analytics (to understand user behavior) – Privacy Policy
• Firebase (for authentication and data storage) – Privacy Policy
• OpenAI (for AI conversations) – Privacy Policy

5. Data Security

We use encryption and secure transmission protocols to protect your data during storage and transfer. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as necessary for legal or operational purposes. You may request deletion at any time.

7. Account Deletion

Users can delete their accounts via the app’s settings or by emailing us at support@convoturbo.com. Upon deletion, personal data will be removed from our active systems, subject to legal requirements.

8. Children’s Privacy

Our app is intended for users aged 18 and older. In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect data from anyone under the age of 18. If we become aware that a user is underage, we will delete their data immediately.

11. California Privacy Rights (CCPA)

California residents have the right to:

• Request disclosure of data collected
• Request deletion of personal data
• Opt-out of data sales
• Not receive discriminatory treatment for exercising privacy rights

To exercise these rights, contact us at support@convoturbo.com.

12. International Data Transfers

Your data may be transferred to and processed in countries outside your residence, including the United States. We implement appropriate safeguards to ensure your data remains protected.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via the app or email.

10. Contact Us

If you have questions about this policy or wish to exercise your privacy rights, please contact us:

Email: support@convoturbo.com

Mailing Address: [Your U.S. Business Address]